1. Introduction
Vela Property Group Ltd (trading as Vela Bath Co) ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
We are registered in England and Wales. For the purposes of data protection legislation, we are the data controller.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, postal address/postcode
- Enquiry details: project type, budget, property details, messages you send us
- Technical data: IP address, browser type, device information, pages visited, cookies
- Marketing preferences: your consent choices for marketing communications
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries and provide quotations
- To deliver our bathroom installation services
- To introduce you to our finance partner (Phoenix Financial Consultants Limited) if you request finance
- To send you service-related communications (e.g., appointment confirmations)
- To send marketing communications (only with your explicit consent)
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: where you have given explicit consent (e.g., marketing communications)
- Contractual necessity: where processing is necessary to fulfil a contract or take pre-contractual steps
- Legitimate interests: where processing is necessary for our legitimate business interests (e.g., responding to enquiries)
- Legal obligation: where processing is required by law
5. Data Sharing
We may share your personal data with:
- Phoenix Financial Consultants Limited (FRN: 539195) — if you request finance options
- Service providers — who help us operate our website and business (e.g., hosting, email)
- Legal authorities — where required by law
We will never sell your personal data to third parties.
6. Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential cookies: required for the website to function properly
- Analytics cookies: to understand how visitors use our website (only with your consent)
You can manage your cookie preferences through the cookie banner displayed when you first visit our site.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months. Marketing consent records are retained for as long as the consent is valid.
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of access — request a copy of your personal data
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact us at info@velabathco.co.uk.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
